$35/user/mo
Device monitoring & baseline protection — entry-level.
Get started
Managed IT Support
Managed IT Support Plans with Security Included
Secure, well-governed managed IT services for Australian businesses. Our plans are not built around reactive helpdesk support. They are designed to maintain a secure baseline, enforce governance, and provide long-term confidence as your business grows.
All pricing is per user, per month with a minimum of 3 users. Microsoft licensing note: Support plan pricing does not include Microsoft licence costs. Licences are supplied by Espire IT and billed separately.
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01 — Start with clarity
Start with clarity
Not sure which managed IT support plan is right for your business? Many organisations begin with a Cyber Snapshot cyber security assessment, which identifies real-world risk, governance gaps, and priorities before committing to long-term managed IT services.
Managed support is how the baseline stays effective — not just today, but as your people, data, and systems change.
02 — Managed services is our core
Managed support is our core — governance is how we keep it strong
Espire IT has delivered managed IT services since 2004. Our Cyber Snapshot and governance work exists to ensure the environments we support are secure, well-structured, and maintainable long-term.
Managed IT then maintains that baseline — preventing security and permission drift as your business grows.
03 — Support plans
Basic IT
Essentials
Recommended
Core
Secure
Support plans built for real-world risk
What makes Espire IT managed services different
Most IT support focuses on fixing what breaks. Our managed service is designed to keep your environment secure, governed, and stable over time.
That means:
- Preventing permission and security drift as staff and systems change.
- Keeping identity and access controls aligned to real roles.
- Maintaining governance standards across SharePoint and Teams as content grows.
- Regular reviews that surface risk early — before it becomes an incident.
- Clear separation between support, projects, and advisory — no blurred scope.
$75/user/mo
Microsoft 365 security, identity, and user-risk controls.
Get started$180/user/mo
Full managed IT — Espire IT owns and operates everything.
Requires Microsoft Business Premium
Get started$205/user/mo
Core plus advanced cyber security operations (24×7 SOC, threat hunting).
Requires Microsoft E5
Get started
Compare features
What's in each plan
| Plan features | Basic IT $35/user/mo Get started | Essentials $75/user/mo Get started | Recommended Core $180/user/mo Microsoft Business Premium Get started | Secure $205/user/mo Microsoft E5 Get started |
|---|---|---|---|---|
| Endpoint coverage | ||||
| Proactive device monitoring & patching | ||||
| Endpoint protection + 5TB backup | ||||
| Initial incident response time | ||||
| Microsoft 365 & identity | ||||
| M365 tenancy management | — | |||
| Identity controls (Entra ID) | — | |||
| Email security, encryption & DLP | — | |||
| Phishing simulations + awareness | — | |||
| SaaS backup & recovery | — | |||
| Dark web monitoring | — | |||
| Operational ownership | ||||
| SLA-backed service desk + emergency | — | — | ||
| Unlimited remote + onsite support | — | — | ||
| 24×7 NOC network monitoring | — | — | ||
| Managed firewall & policy enforcement | — | — | ||
| Vendor & asset management | — | — | ||
| Strategic guidance & readiness reviews | — | — | ||
| Advanced security operations | ||||
| 24×7 Security Operations Centre (SOC) | — | — | — | |
| Threat intelligence + proactive hunting | — | — | — | |
| Incident detection & response | — | — | — | |
| Vulnerability scanning + ASR | — | — | — | |
| Mobile device + app mgmt (MDM/MAM) | — | — | — | |
| Enhanced endpoint detection (EDR) | — | — | — | |
$35/user/mo
Get startedEndpoint coverage
- Proactive device monitoring & patching
- Endpoint protection + 5TB backup
- Initial incident response time
No Microsoft 365 / identity coverage, full operations, or advanced security ops at this tier.
$75/user/mo
Get startedEndpoint coverage
- Proactive device monitoring & patching
- Endpoint protection + 5TB backup
- Initial incident response time
Microsoft 365 & identity
- M365 tenancy management
- Identity controls (Entra ID)
- Email security, encryption & DLP
- Phishing simulations + awareness
- SaaS backup & recovery
- Dark web monitoring
No full operational ownership or advanced security ops at this tier.
Endpoint coverage
- Proactive device monitoring & patching
- Endpoint protection + 5TB backup
- Initial incident response time
Microsoft 365 & identity
- M365 tenancy management
- Identity controls (Entra ID)
- Email security, encryption & DLP
- Phishing simulations + awareness
- SaaS backup & recovery
- Dark web monitoring
Operational ownership
- SLA-backed service desk + emergency response
- Unlimited remote + onsite support
- 24×7 NOC network monitoring
- Managed firewall & policy enforcement
- Vendor & asset management
- Strategic guidance & readiness reviews
Endpoint coverage
- Proactive device monitoring & patching
- Endpoint protection + 5TB backup
- Initial incident response time
Microsoft 365 & identity
- M365 tenancy management
- Identity controls (Entra ID)
- Email security, encryption & DLP
- Phishing simulations + awareness
- SaaS backup & recovery
- Dark web monitoring
Operational ownership
- SLA-backed service desk + emergency response
- Unlimited remote + onsite support
- 24×7 NOC network monitoring
- Managed firewall & policy enforcement
- Vendor & asset management
- Strategic guidance & readiness reviews
Advanced security operations
- 24×7 Security Operations Centre (SOC)
- Threat intelligence + proactive hunting
- Incident detection & response
- Vulnerability scanning + ASR
- Mobile device + app management (MDM/MAM)
- Enhanced endpoint detection (EDR)
04 — Project work
Security, AI, and governance project work
Managed IT support plans maintain your security baseline. Project work is how we raise it.
- Microsoft Purview workshops and configuration
- Sensitivity labels and data classification
- Security group and access governance
- Identity hardening and privilege reduction
- Preparation for AI tools such as Microsoft Copilot
These engagements are delivered as separate project work, ensuring clarity of scope and outcomes.
05 — Communications & Connectivity
Communications & connectivity
Espire IT also designs and supports the voice and connectivity infrastructure your business runs on.
- Microsoft Teams Calling and VoIP solutions (via Access4)
- Business-grade NBN and fibre connectivity
All delivered as part of a secure, monitored, and accountable IT environment.
06 — Choosing the right plan
Find your right-fit plan
Three quick questions. We'll point you at the plan that matches your reality.
How critical is IT to your daily operations?
What's your cyber risk exposure?
Do you want advice — or full operational ownership?
Recommended for you
Still unsure? Start with a Cyber Snapshot — we'll recommend the right plan based on real findings.
07 — FAQ
Frequently asked questions
How do I choose the right plan?
The right managed IT service depends on how critical IT is to daily operations, your exposure to cyber risk and data sensitivity, regulatory, insurance, or compliance expectations, and whether you want advice only — or full operational ownership. If unsure, start with a Cyber Snapshot.
Do I need Microsoft licensing to be on a plan?
Basic IT and Essentials have no specific licensing prerequisite. Core requires Microsoft Business Premium. Secure requires Microsoft E5. These align the security tooling available under each plan to the capabilities of the underlying Microsoft licensing.
Is there a minimum user count?
A 3-user minimum applies across all plans. Pricing is per user, per month, ex GST.
What's the difference between support plans and project work?
Managed IT support plans maintain your security baseline. Project work is how we raise it — Microsoft Purview workshops, sensitivity labels, access governance, identity hardening, and Copilot readiness are delivered as separate project engagements, ensuring clarity of scope and outcomes.
Can we start with a Cyber Snapshot first?
Yes — many organisations do. A Cyber Snapshot identifies real-world risk, governance gaps, and priorities before committing to long-term managed IT services. 100% of the Snapshot fee is credited forward if you proceed with further Espire IT services.