In this generation of mobility and social media, creating a great customer experience has never been more important – or more elusive. With a single post at the point of purchase, a customer can broadcast her opinion to thousands. While browsing your business, a would-be customer can research competitive options on the spot. At the same time the town hall meeting is being held with hundreds in attendance, a parallel discussion is occurring with thousands online. The challenge for organizations today is how to manage the customer experience across so many channels, consistently and effectively.
Espire IT takes a people-centric view of the customer experience. Our robust mobility and social business solutions empower your employees to collaborate, communicate, and carry out their customer service tasks with the best information and tools available. Our managed services are dedicated to optimizing the customer experience, regardless of the device your customer chooses to use to connect to you with. And then, as headlines regularly remind us, all of these conversations and transactions must be conducted in a secure and safe manner.
Espire IT works with large organizations in Education, Financial Services, Public Sector, Retail and other customer-sensitive industries. Our aim is to establish an IT environment that supports the way your customers engage with your business.
At Espire IT , our expertise is delivering secure, business-enabling applications and services designed to help you serve your customers in an exceptional manner.
Espire provides cutting-edge Customer Relationship Management (CRM) software, allowing you to deliver great customer experience. Our systems will keep your customers coming back and even refer you to their colleagues and friends!
We partner with world-class security software vendors to deliver the best data protection services for your company. Partner with us and benefit from our state-of-the-art backup and disaster recovery solutions to safeguard your important customer data.
Staying compliant with the latest industry standards is no mean feat. You could end up paying a huge fine if you violate the regulations. This is where Espire can help. Our experts will ensure your business is compliant with data obligations, at all times.