Your Guarantee

We are leaders in Computer Support, IT Consulting and Network Services serving companies throughout Mount Waverley, Dandenong, Clayton, Hallam, Ringwood and surrounding areas all at a FIXED price.

We challenge you to find another computer consulting firm in the South Eastern Suburbs that would dare to make these 8 promises:

100% Unconditional Satisfaction. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems. We are so confident that your business will love the Espire IT Service, we are willing to let you use your customized Service plan for 90 days risk free. If you are not satisfied with the service within 90 days of the service starting, we will refund 100% of your monthly service payments.

We’ll Respond Within 60 Minutes or Less – Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.

Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you, and that’s why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.

We Speak Human. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.

No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work begins. You can also choose to have your data backed up before we start any work on your machine.

All Projects Completed On Time and On Budget – Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME and ON BUDGET with no excuses.

Accurate Billing – Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you’re paying for.

Committed to Quality: We don’t pursue every company that needs computer support. We choose only clients that share in our values of honesty, integrity, good communication, teamwork and simply doing the right thing. Serving a company’s IT and critical network needs is a HUGE responsibility that we take that very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve a company in an excellent manner. If we cannot succeed in an excellent manner because of value differences – we simply don’t pursue the opportunity.