Privacy Policy

Espire IT and the Australian Privacy Act
The Commonwealth Government has passed the Privacy Amendment (Private Sector) Act 2000 (Cth) which amends the Privacy Act 1988(Cth). As an Australian owned company, our policy for your consumer privacy is based upon the Australian - 10 National Privacy Principles. When you purchase from Espire IT, contact Espire IT, provide information to Espire IT or view our website espireit.com.au, we will protect your privacy and help you maintain control over your personal data that you have provided to Espire IT.

Collection:
Information collected will only be used for the conduct of business with Espire IT and the you, the client. It will be fair, lawful and non - obtrusive. Espire IT will use the Collection Statement. Where reasonable and practical, Espire IT will endeavour to collect information directly from the individual.

Use and disclosure:
Espire IT will endeavour to collect information for primary purposes - ie a marketing campaign for a specific purpose.

Data Quality:
Espire IT will endeavour to collect and use information that is accurate, complete and up to date. The Quality of data will be continually confirmed.

Data Security:
Espire IT will take all reasonable steps to protect your information from mis-use, loss, unauthorised access, modification or disclosure.

Openness:
Espire IT has a privacy document that details our information handling processes. This is available under QA and Intranet processes.

Access and Correction:
As a client you have the right to seek access to your information held by Espire IT. These will be provided in a reasonable time frame. Note: There are limited circumstances / exceptions where this may be refused.

For more information please contact admin@espireit.com.au
Our Privacy Officer can be contacted at pwatson@espireit.com.au

Phone contact - please call 1300 766 551 - and ask for the Privacy Officer

Government Identifiers:
Espire IT will not use any government identifier such as Tax file number, Medicare etc to identify a client. ABN and ACNs may be used.

Anonymity:
Where it is lawful and practical Espire IT will allow customers to interact anonymously.

Transborder Dataflows:
As a totally Australian owned company, there are no other Espire IT entities that have access to the database that Espire IT operates upon. Thus the information will not be shared beyond the parent entity.

Sensitive Information:
Espire IT will not collect sensitive information unless the individual consents.
If Espire IT uses any service provider as a third party ie mail house , PR firm or recruitment company etc we insist that they abide by the new privacy laws.

Espire IT will only ask for RELEVANT information that relates to your account
The types of information that Espire IT may request may include the following;

Your details on a customer purchase order
E-mail notification for example: your order status, your web account number, your RA /service job number, our technical response to your problem
Your contact for a newsletter or mailing list
Our response to your request a quotation
Your customer satisfaction level as an IT user.
Your acceptance to receive information from a telesales person
Confirmation that you will attend an Espire IT business related conference or seminar

In the case of newsletters or mailing lists, you can "unsubscribe" to these mailings at any time:

By emailing simply the words REMOVE on the subject field we will remove your email contact name - Email marketing@espireit.com.au

By faxing Marketing on 03 9600 0954 and requesting no information by whatever method.

By calling Marketing on 1300 766 551

Espire IT will ask for your information such as the following :

Name
E-mail address
Phone number
Fax number
Your Business name
Relevant IT business Information which assists Espire IT in servicing your account
Preference to receive Espire IT customer information

Espire IT will use your personal information for specific purposes

Espire IT will ONLY use your information to support your interaction with Espire IT. If an Espire IT service centre is used to perform Espire IT service, we will insist that they also use your information only for the purpose of service arrangements with Espire IT and you the client. Espire IT staff who access your information under normal business procedures have been advised that they must protect your data and privacy both during employment and post employment with Espire IT. All your information is collected under Commercially in Confidence guidelines